Terms of Use

Rentaroof, Rentaroof.co.uk and its logo are registered trademarks of Treehouse UK B.V. (company number 90313437, VAT number NL865275002B01), a wholly owned subsidiary of Real Estate Classifieds B.V. (company number 68129777) and our address is Blaak 555, 3011 GB Rotterdam, The Netherlands (referred to as “we” or “us” or “our”).

These terms and conditions are deemed to include privacy policy and cookie policy, and are collectively known as the “Terms”. By using our Services, you consent to the processing of your data in accordance with these policies.

When you use our Services, you agree to be bound by these Terms. Please read these Terms carefully before you start to use our Services. If you do not agree to be bound by these Terms, you must not use our Services. a reference to “you” or “your” is a reference to the user of our Services.

Certain uses of our Services are prohibited and amount to a misuse of our systems and the Services. Please refer to clause 3 for further details.

We recommend that you print and keep a copy of these Terms. They are a legally binding agreement between you and us. We may change these Terms at our discretion by updating them on the Services. The then current version of these Terms will apply whenever you use our Services. Please check this page from time to time and take notice of any changes.

You can download these Terms or request a physical copy via [email protected].

The copyright and all other intellectual property rights in our Services (including all database rights, trade marks, service marks, trading names, text, graphics, code, files and links) belong to us or our licensor(s). All rights are reserved.

Subject to clause 3, you may download material from our Services for the sole purpose of using our Services. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from our Services without our prior written consent.

The word marks “Rentaroof” and “Rentaroof.co.uk” are both registered trademarks of Rentaroof UK B.V., a wholly owned subsidiary of Real Estate Classifieds B.V.. You must not use or copy them without our prior written consent.

Our Services contain links to websites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites. The links are for your convenience only. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our Services, you do so at your own risk.

We are not an estate agency. The details of the properties available on our Services are provided to us by third party property advertisers, including estate agents, letting agents and new home developers, for your information only. We do not verify the property details provided to us and therefore make no warranties or representations as to their accuracy or completeness. If you rely on these details, you do so at your own risk. We recommend that you check all property details with the third property advertiser before making any decisions or taking any action in regards to a property advertised on our Services.

You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Services and that your computer system is compatible with our Services.

You must not misuse our system or our Services. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and our Services, or attempt to carry out any of the foregoing. This includes introducing viruses, trojans, worms, logic bombs or other material which is or could be malicious or technologically harmful. You must not misuse any forms on the Services and any forms you submit must be a genuine enquiry.

You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access our system or our Services, or to search, display or obtain links to any part of our Services, other than the home page at www.rentaroof.co.uk unless the automated program identifies itself uniquely in the User Agent field and is fully compliant with the Robots Exclusion Protocol (a “Permitted Program”). Any such use or attempted use of an automated program (other than a Permitted Program) shall be a misuse of our system and our Services. Obtaining access to any part of our system or our Services by means of any such automated programs (other than a Permitted Program) is strictly unauthorised.

You must not include links to our Services in any other Services without our prior written consent. In particular (but without limiting the foregoing) you must not include in any other Services any “deep link” to any page on our Services. You may link to our home page at www.rentaroof.co.uk provided that you do so in a way that does not (in our reasonable opinion) damage our reputation or expose us to risk. We reserve the right to withdraw linking permission without notice and without giving a reason.

Our Services must not be framed on any other site, nor may you create a link to any part of our Services other than the home page.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit, from or to the Services.

Whenever you make use of features that allow you to upload content to our Services, or to make contact with other users via our Services, you must comply with the content standards set out in these Terms. Please see clause 4 below. You warrant that any such contribution does comply with the standards mentioned in clause 4 and you will be liable to us and indemnify us against any breach of this warranty.

All content that you upload to our Services will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who claims or alleges that content posted or uploaded by you to our Services breaches that third party's legal rights.

The views expressed by users on our Services do not represent our views or values.

All content that you upload to our Services must:

a) Be accurate (where you state facts);
b) Be genuinely held (where you state opinions); and
c) Comply with the applicable law of the country from which they were posted.

Your content must not:

a) Contain any material which is defamatory of any person;
b) Contain any material which is obscene, offensive, hateful, discriminatory, unethical, immoral or inflammatory; or
c) Contain any material which does or could potentially infringe the intellectual property rights of a third party.

We will determine in our discretion whether there has been a breach of this clause 4. Where a breach of this policy has occurred we may take such action as we deem appropriate. This action may include the following:

a) immediate, temporary or permanent withdrawal of your right to use our Services;
b) immediate, temporary or permanent removal of any posting or material uploaded by you to our Services;
c) further legal action against you; and
d) disclosure of such information to law enforcement or authorities as we reasonably feel necessary.

In addition to all of our rights set out above, we reserve the right to take down any content that you upload to our Services at any time without notice and without having to give a reason.

To receive details of properties on our Services, you must submit a completed registration form to us to create an account. At our discretion, we may refuse your application to create an account.

Each registration is for a single user only. You must not share your username and password with any other person or with multiple users on a network.

You undertake that all information provided by you for the purposes of registering with us is accurate and complete.

You accept sole responsibility for all use of and for keeping secret any account ID and password that may have been given to you or chosen by you for use on our Services. You will notify us immediately of any unauthorised use of them or any other breach of security of our Services of which you become aware.

A Basic Account is free of charge.

The Subscription Fee for your Premium Account is displayed on the Services. In the case of an ongoing direct debit, the Subscription Fee will be charged in the agreed instalments. In any other case, an agreed amount will be charged once. In the case of a trial period, a verification payment of a minimum amount applicable to transactions for that payment method will be requested in order to verify the payment method. The amount of this verification payment will not be refunded, even if the Premium Account is terminated within the agreed trial period.

If you have not previously held a Premium Account, you may (where we offer this on the Services) use the Premium Account free of charge within an agreed trial period. Thereafter, you will pay the Subscription Fee.

If you have previously held a Premium Account, the Subscription will start immediately after a successful payment of the agreed amount and your Premium Account will automatically be renewed for the agreed term, unless you cancel your Subscription before the first day of a new term.

We reserve the right to bar users from our Services and/or restrict or disable their access or use of any or all elements of our services, on a permanent or temporary basis, at our sole discretion. Any such user shall be notified and must not then attempt to use our Services under any other name or through any other user.

Whilst we endeavour to ensure that any material available for downloading from our Services is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.

Due to the nature of software and the internet, we do not warrant that your access to, or the running of, our Services will be uninterrupted or error-free. We may suspend, withdraw, discontinue or change all or any part of our Services without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.

The information provided on our Services is for general interest only and does not constitute specific advice.

We make no warranties or representations that the property information on our Services is correct, accurate or up-to-date.

We make no warranty or guarantee that the Services or information available over it complies with laws other than those of England.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any content on it, whether express or implied.

Nothing in these Terms will be deemed to exclude our liability to you for death or personal injury arising from our negligence, or for fraudulent misrepresentation.

Subject to clause 8.1, we will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control.

Subject to clause 8.1, we do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.

We may put in place such systems as we from time to time see fit to prevent automated programs being used to obtain unauthorised access to our system and our Services. You are not permitted to use automated programs for such purposes and any such use or attempted use by you of such automated programs is at your own risk. Subject to clause 8.1, we shall not be liable to you for any consequences arising out of or in connection with any such use or attempted use of automated programs to obtain unauthorised access to our system or our Services.

Subject to clause 8.1, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

a) Use of, or inability to use, our Services; or
b) Use of, or reliance on, any content or information displayed on our Services.

Subject to clauses 8.1 to 8.5 inclusive, if you are a business we shall not be liable to you for:

a) any indirect, consequential, special or punitive loss, damage, costs and expenses;
b) loss of profit;
c) loss of business;
d) loss of reputation;
e) depletion of goodwill; or
f) loss of, damage to or corruption of data.

Subject to clause 8.1 to 8.5 inclusive, if you are a consumer, please note that we only provide our Services for domestic and private use. You agree not to use our Services for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our Services or to your downloading of any content on it, or any website linked to it.

When you use the “contact forms” on our Services to enquire about a property, your details (including your email address) will be sent to the estate agent, letting agent, or new home developer marketing the property or properties that you are enquiring about. We do not accept any liability for any subsequent communications that you receive directly from those third party property advertisers.

All notices shall be given to us, by email at [email protected] or by post to our address provided at the beginning of these Terms.

If you have registered to use our services then we may serve a notice on you by email at the email address provided to us at the point of creating your account.

All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in England or on a Saturday or Sunday, the next working day following the day on which the email was sent. All notices sent by post will be deemed to have been received 3 working days after the date of posting.

We try to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. Please write to us at Customer Success Team, Rentaroof.co.uk, using the address provided at the beginning of these Terms or email [email protected].

We aim to acknowledge all customer feedback.

Phone calls directed to or from our advertisers, which include, but are not restricted to, third party estate agents, letting agents and new home developers may be recorded for training and monitoring purposes.

We may from time to time change the content of our Services or suspend or discontinue any aspect of our Services, which may include your access to it. Any amendments to these Terms will be made available.

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

If you are a business user, these Terms are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently).

If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. a waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

If you are a consumer user, please note that these Terms and their subject matter and formation (including any non-contractual dispute or claim) are governed by English Law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

If you are a business user, these Terms and their subject matter and formation (including any non- contractual disputes or claims) are governed by English law and will be subject to the exclusive jurisdiction of the English courts.

To contact us, please email [email protected] or send a letter by post to our address shown at the beginning of these Terms.

Thank you for visiting Rentaroof.co.uk.